I was going to blog yesterday but I didn't have access to a laptop/ computer/ ipad/ wifi ...
I got really frustrated yesterday after work when my boss came in and wrote up the roster for the next 2 weeks. Next week I'm working 5 days then on Christmas week, it's on the 23rd, 24th, got Xmas and Boxing day off then back to work on the 27th and 28th. I smiled back at her to indicate it was cool but when I walked away I was just really ticked off.
It's nearly Christmas and I have to work all these days and only get these two public holidays off. That's not even considered days off because everyone gets those days off. I really thought she'd be nice enough to give me more breaks but it seems like she wants to enjoy the Christmas holiday for herself.
I'm really pissed too because everytime I come home from work I eat dinner then I relax on my bed updating on hours of social media and go to sleep and do the same thing again the next day and the day after. I feel like I spend my life at work. That my home is work because when I arrive and stay there for 8 hours, I feel like I've been living there from the start.
And I keep telling myself, this is life. People work 7 days a week maybe and it's their life. But then i think I'm freaking 18, I don't want to be working 5 days a week 8 hours a day. 4 days is cool but not 5. So I made a list why I hate work... at the same time I'm freaking out that my boss might secretly investigate me, find this and read it.
I'm underpaid. Only recently found out that you get time and a half for weekends. I've been working on Saturdays since I've started -_______________-
Phone calls- I pick up and say 'Direct Shoe Warehouse Campsie, how may I help you?' and customer in return says 'Is this Direct Shoe Warehouse?'... are you kidding me.
Customers who ask for discounts on top of discounts. The shoes are 30% off, I'm not giving you any more discounts. These leather shoes are 35 bucks, YOU'RE NOT GOING TO FIND CHEAP LEATHER SHOES ANYWHERE.
Customers who do my job at the counter. I always check that both pairs are the right size and in good condition before I scan them and the customer takes the shoes and does it themselves. I keep telling them, it's alright, I've checked it. Ugh.
Customers who speak to me in chinese. It's almost a game for me. 'Guess the one who'll come up and speak chinese'. Have the courtesy to ASK me if I speak it first.
The radio sucks. I can't stand the songs that play on the radio station now. If I could make a list of all the songs I hate, I'll have a very long list. Starting with Jason Derulo.
Customers who throw the shoes on the ground like it's a piece of waste. If you buy them and complain about a mark or scratch on the shoes, it's your fault. You did that and I'm not giving you any discount for it.
Customers who chose 4+ pairs of shoes and ask you to get their size and in the end don't buy it. That's a game as well. 'Guess you won't buy the shoes'
Customers who seek your advice for which shoe should be recommended for their foot problem or outfit and say infront of you 'No that's ugly.' 'I don't like that' 'That's awful'. You don't say that infront of the employee. You just don't. It's like calling someone's child ugly infront of their mother. I take pride in the shoes and the store so don't go calling these shoes ugly etc.
Workmate. If you didn't know (you probably don't) I work with 2 other people. One, my boss and two, my boss's cousin. Mostly it's with my boss's cousin. She leaves the store and goes on her phone a lot and talks, texts, chats,.. she does do the work as well it's just if she paid just that little more attention to the customers, we'd have a better target.
Lunch breaks are boring as crap. I don't have 3G so I don't have access to twitter, fb etc. There's only wifi at this one place which is a cafe but it RARELY works.
Customers who come back with faulty shoes after a month. IT'S BEEN A MONTH. WHO KNOWS WHAT YOU COULD OF DONE WITH YOUR FEET IN A MONTH. OUR EXCHANGE POLICY IS TWO WEEKS. GO AND COMPLAIN ABOUT YOUR SHOES TO SOMEONE ELSE.
Regular customers (those who probably live around town) come in and go 'Oh I'm a regular customer, give me some more discount, where's your boss.. she knows me... she'll give it to me...' NO. SHE'S NOT HERE. I'M HERE. MESS WITH ME. I'M GIVING IT TO YOU FOR THE PRICE THAT IT IS GIVEN. STOP ASKING AND DEMANDING FOR MORE. I DON'T CARE IF YOU'RE A REGULAR CUSTOMER. I HAVEN'T SEEN YOUR FACE SO DEAL WITH ME.
Rude customers who get pissed off that none of their size is left so they take the fit at you. Story time- This lady actually made me cry in store. She scared so much that I had to give her to my sister because she was so full on, I cried behind the counter. She was like a late-thirty Indian woman who worked in an age care facility (judging from the shirt she wore, she had the logo on it). She tried on the pair of shoes and it didn't fit her so she asked for my assistance to get a size 8, we didn't have any. These shoes were under the 20% off section. So she went 'Why do you guys have this sale and not my size? So stupid.' I told her politely but in my head very angrily 'That's why your size isn't there because people have been buying these shoes for sale, it's running low on stock'. And she kept saying it over and over, 'why isn't there my size, so stupid. Ridiculous.' And I said 'I'm sorry but it isn't my fault. People come in and buy it first.' So she suggested can you order it in for her and I said 'yes, but I need you to be sure that you're a size 8 because if I order them in and they don't fit you, you won't be very happy about it' and the tone of her voice raised when she said 'Yes I know, I know what's my size okay. I've worked in retail so I know what size I am'. Then she said 'I would fire you'. And that made me sad. Not angry. But sad. Because it made me feel worthless. The whole conversation written above sounds mutual but trust me, she had a very strong and aggressive tone to her voice that made me frightened of her. This was about a month ago. Then last Monday during my work mate's lunch break, I was alone in the store and she walked in. I remembered her face. I always remember my shitty customers, though I don't think she remembered mine. Which is good. And I walked up to her, frightened and nervous as hell, and tried to be all bubbly and offering good service and yet she still had a problem. She returned for the same pair of shoes and this time we had two size 8 for her. She asked how much and I said 'About $41.92 after discount'. and she says 'I got this for 40$ last time' And I said 'No these have never been to 40. They were once 48$ during a 20% off section but now they're 42 with the 30% off discount' and that shut her up. She said she'll bring her friend with her one day and look at the same pair of shoes. I'm not going to deal with her next time. I hate her.
Customers who try on the shoes for a very long time and ask what the price is and no matter how much it costs, people are turned off by any amount over 20$. People are very cheap at Campsie. Very very cheap.
Speaking of prices, people who waste your assistance and time on shoes they're not going to buy because it's too costly.
Customers who threaten you by demanding a discount and if you don't give me more discount i won't buy it so 'too bad'. Well too bad to you too because you didn't end up getting the shoes.
The amount of elderly women who walk into the store. So true. They have so much time on their hands... AND MONEY SO WHY DON'T YOU BUY THEM.
Customers checking the condition of the shoe by pressing onto them, seeing the padding, folding/ bending the shoes to check flexibility, doing all these THINGS TO THE SHOES THAT ARE GOING TO DESTROY THEM. FOR EXAMPLE THIS LADY GRABS A HUSH PUPPIES SHOE AND STARTS BENDING IT AND I TOLD HER 'STOP IT ( NOT IN CAPS-LOCK, THIS IS JUST MY INTERNAL ANGER) YOU'RE GOING TO WRECK IT'. THESE PEOPLE I SWEAR.
SAME CUSTOMERS THAT COME IN AND LOOK AT THE SAME SHOES AND NEVER BUY IT. JUST KEEP CONTINUING ON DREAMING ABOUT THE SHOES THAT YOU'RE NEVER GOING TO BUY BECAUSE YOU DECIDE .. IDK THAT IT COSTS TO MUCH?! THIS IS THE CHEAPEST IT'S GOING TO GET. IT'S FREAKING CHRISTMAS.
I know there is more. I know it. I can feeeeeeel it. I just need to cool off because people of Campsie are so incompetent and cheap.